Fitzrovia Medical Clinic was rated ‘inadequate’ – the lowest possible – at an inspection by the Care Quality Commission in March of this year
A private medical clinic in one of London’s most expensive neighbourhoods has closed down days after an inspection report flagged major concerns including staff’s apparent inability to identify sepsis symptoms.
Fitzrovia Medical Clinic was rated ‘Inadequate’ – the lowest possible rating – at an inspection by the Care Quality Commission (CQC) in March of this year with the report published on June 19. Just 12 days later, on July 1, the service was archived on the CQC website after provider Fitzrovia Medical Ltd shut it down.
Fitzrovia Medical Clinic confirmed that the inspection report related to a “historic” period prior to the closure of the service. It said that no patients were currently receiving care from the clinic.
The private practice, located within Fitzrovia Hospital, offered remote GP consultations, investigations and prescriptions to adults and children.
In the report published in June, an inspector for the CQC said: “We found missing and out of date items, with no documented risk assessments which assessed if medicines and equipment were required.
“The clinic did not have effective triaging processes and staff were unable to demonstrate knowledge of sepsis recognition and systems for escalation of patients.”
The inspection also found issues with patient record-keeping and staff training records. There was no system in place to make sure that abnormal results were followed up properly.
Despite this, the assessment also found that staff felt the clinic had an open culture where concerns could be raised. It was described as clean, accessible and generally well-maintained.
The assessment found that the clinic was Inadequate in the aspects of Safety, Effectiveness and Leadership. However, it was assessed as Requires Improvement – one grade up – in the categories of Caring and Responsiveness.
In the report, the inspector found that there was no system to identify high-risk patients or for receiving patient safety alerts. Patient identification checks were not consistently completed or recorded, with follow-ups and continuity of care not always carried out.
They also found that a patient feedback QR code displayed within the clinic didn’t work. The provider told the inspector that it relied on Google reviews and in-person feedback during consultations.
The provider did supply a compliments and complaints log for the period of November 2023 to July 2025 which recorded 15 compliments.
Feedback described staff as patient, helpful, knowledgeable and professional, and stated people had a positive experience when using the service. Within the last 12 months, one compliment was received which described a staff member as brilliant, sensitive and supportive.
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