British Airways has issued an update to travellers that could allow for a ‘faster and smarter’ journey, and it comes at the perfect timeahead of the summer holidays
British Airways has unveiled a significant update for travellers that could make journeys this summer even smoother.
Passengers flying with British Airways can now enjoy live travel updates, quicker access to boarding passes and convenient self-service features, including the ability to modify bookings via the carrier’s mobile application. This comes as British Airways announced the rollout of its new mobile app this week, conceived as a “faster, smarter, more reliable travel companion” to streamline customers’ journeys.
The enhanced British Airways app is being gradually distributed to passengers, with further features and improvements anticipated over the coming months. There are also plans to incorporate a real-time baggage-tracking feature in the app for travellers and to expand its self-service capabilities, reports the Mirror.
The full list of new features that are available through the new app includes the following, as outlined by British Airways:
- Fresh new look and feel with a modern design and intuitive navigation
- Full integration of essential travel tasks, including booking, managing check-in and accessing digital boarding passes. These will always be available in the app and can be saved to Apple and Android mobile wallets, even when offline
- Powered by real-time operational data, the app delivers live journey updates when travelling out of London Heathrow and Gatwick, as well as alerts and reminders, including timely push notifications before and during travel across our network
- A new ‘day of travel’ home screen that shows users the most relevant information at the right time
- Increased self-service options, making it easier for customers to manage bookings independently
- Passport scanning to minimise physical document checks
- Biometric and secure profile management
- Airport-specific features, including interactive terminal maps and lounge occupancy information for customers travelling through London Heathrow Terminal 5
Colm Lacy, British Airways’ Chief Commercial Officer, said: “We listened to our customers and recognised the need for a different app, one that prioritises the features that matter most. The new platform provides a strong foundation, enabling us to introduce new functionality more quickly, shaped by customer feedback.
“What’s exciting is that the initial phase of the rollout is just the beginning for us. From greater personalisation to expanded self-service and innovations, we will continue to evolve the app over the coming weeks and months to deliver a more seamless end-to-end and digital experience for our customers.”
British Airways Club members will also benefit from a range of additional features within the app, including the ability to monitor their Avios, Tier Points balance and status progress. Members can also review their statements, update personal information, store passport details for future trips, and conveniently access any redeemable vouchers.
The mobile app is available for free download on iOS and Android devices.
Separately, British Airways has issued guidance to travellers regarding one essential item they should take to the airport in order to ‘avoid delays’ at security. On its official website, under the latest passenger updates and travel guidance, the carrier advised: “We recommend you carry a copy of the prescription for your medication to avoid delays at security or customs.”
A BA spokesperson elaborated: “If you need to take regular medication, it’s important to pack enough essential medication for your personal use on board – and for the first few days of your journey – into your smaller under-seat item of hand baggage. This is in case your hold baggage is delayed for any reason.”
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