In June 2025, Morgan House residents told the Local Democracy Reporting Service (LDRS) they had been experiencing foul water for at least two months and had noticed their skin become irritated and itchy.
Speaking following the 7 July meeting, Ernest Stafford, who lives on the estate, said: “No resident should ever smell a petrol‑type substance in their tap water. Industry guidance says any hydrocarbon odour should trigger an immediate investigation.
“Instead, residents spent a year doing the work themselves – we had to become Erin Brockovich while being blocked and brushed aside.
“The housing function wasn’t equipped to deal with such an incident: the councillor responsible lacked the experience, officers didn’t follow guidance or established due diligence, and Stuart Love, the [Westminster City Council] CEO, didn’t intervene.”
