Lindsay encouraged passengers to allow extra time for their journeys, avoid rushing and check travel information before setting off.
“It’s a really simple message from us here – take time,” she told the BBC.
August is typically one of the busiest months for Gatwick and Luton airports, with an increase in passengers travelling to both destinations by rail.
GTR, which operates Gatwick Express, Southern and Thameslink services to both airports, said most accidents on platforms were preventable and are trying to reduce the number of incidents.
Lindsay said: “We’ve got the summer holidays, with people travelling with us, going on holiday and coming to London to enjoy the city.
“People will take their luggage, suitcases, prams, etc on to escalators, which is really unsafe as they can fall back.
“So what we’re saying is to use our lifts or speak to members of staff. They’re on hand to help you.”
