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Home News London

Ariana Grande fan waits 5 hours at London’s O2 for tickets and sobs over outcome

All Access London Team by All Access London Team
August 20, 2026
in London
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Ariana Grande fan waits 5 hours at London’s O2 for tickets and sobs over outcome
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A dedicated Ariana Grande fan was left sobbing after queuing up for five hours outside London’s O2 Arena for box office tickets to her sold-out Eternal Sunshine residency

Zahna Eklund Senior Social News Reporter

14:58, 20 Aug 2026

Ariana Grande is currently in the midst of a 10-night residency at London’s O2 Arena, and fans remain desperate to secure tickets. The Petal singer has already delivered three performances at the renowned venue as part of her Eternal Sunshine tour, and despite every show being completely sold out online, fans are pulling out all the stops to ensure they can witness Ariana perform live.

In fact, hundreds of devotees are queueing for hours outside the O2 Arena’s box office in the hope of snapping up any last-minute tickets, with many walking away empty-handed and deflated. One woman documented her experience with the box office queue on social media, including her reaction upon finally reaching the front of the line.

Shaunna posted several videos on TikTok chronicling her time in the O2 box office queue, which kicked off at around 12:30pm on Wednesday (19th August), when she and her friend joined the rear of the already substantial queue.

In her first video, Shaunna said: “I don’t think we’re getting tickets. I’d be very, very surprised if we did. But we’re not going to lose hope. We’re not losing hope over here.”

Four hours later, at 4.30pm, the woman and her companion remained in the queue, and she shared another update video revealing that an O2 staff member had walked past them carrying a counter to monitor the people still queuing.

She maintained they had “closed the queue” a few rows behind them, leaving her optimistic that tickets would still be available when she reached the front, as nobody had yet instructed her to leave.

Another hour on, Shaunna had eventually reached the front of the queue. She and her companion rushed to the open box office booth to discover whether their five hours of queuing had proved worthwhile—and were left emotional by what unfolded next.

The box office worker informed them their wait was “about to pay off”, as he brought up the seating layout for the venue and delivered the news they’d been anticipating: there were tickets remaining in some of the finest seats in the venue.

Shaunna and her companion were presented with the seating layout, which revealed there were some tickets available in less favourable positions, including seats with obstructed sightlines because they sat slightly behind the stage, and ones positioned very high up, meaning they wouldn’t offer an excellent view.

However, tickets remained on the floor in the standing area of the venue, alongside some in section 112, which were seated tickets offering an excellent view of the stage.

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The pair opted for two tickets in section 112 at £157, and upon leaving the box office, Shaunna’s friend was moved to tears, scarcely able to comprehend that they’d managed to get their hands on seats to the enormously coveted show.

Shaunna added: “She’s crying, I’m screaming.”

Fellow commenters on Shaunna’s videos shared in her elation, with numerous viewers stating they would be trying their own luck at the box office for Ariana’s forthcoming shows, which run until 1st September.

One person said: “I’ve never been so happy for two people I don’t even know. Enjoy your night, girls!”.

Another added: “This is making me wanna go get in the box office queue on the 28th if I don’t get them online in time.”

A third wrote: “These videos give me so much hope! Hope you had the best time.”



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Tags: ArianafanGig ticketsGrandehoursLondonsmusicO2 Arenaoutcomesobsticketswaits
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