Higher energy bills this winter mean the government should step in to provide more help for households most in need, the body representing energy firms in the UK has said.
Stubbornly high prices over the last few years have left some people needing “emergency support” over and above the existing £150 Warm Home Discount, Energy UK said.
A “better targeted” support scheme that takes into account someone’s income, health and energy consumption was needed, it added.
On Wednesday, the energy price cap for October onwards will be announced by regulator Ofgem and is expected to hit a three-year high.
A government spokesperson said that in addition to the Warm Homes Discount it was cutting VAT on electricity bills and would do “everything we can” to shield consumers from global energy shocks.
Energy UK chief executive Dhara Vyas said: “Suppliers continue to do all they can to help their customers but as well as persistently high bills, record levels of debt show how the current system is failing to provide the right support to those in need.”
A new “social discount” scheme would result in “a system that works better for everyone”, she added.
Energy UK says suppliers have a range of support measures for customers, external that includes debt write-off schemes and hardship funds, as well as enhanced funding to charity partners.
However, Adam Scorer, chief executive at National Energy Action (NEA) said: “Heading toward winter with prices spiking again we expect suppliers to do more – listen and respond to their customer who are really struggling.
“More than anything else people need a responsible and empathetic approach to debt,” he added.
Ofgem reported at the end of last winter that customers who had fallen behind on their energy bills owed suppliers a record £4.7bn. Since then wholesale energy prices have risen, following the start of the Iran war in February.
Energy consultancy Cornwall Insight predicts Ofgem’s cap on household price rises, which is set every three months, will go up by 4% when it is announced on Wednesday.
The rise will apply to household bills during the first half of the coming winter and follows a sharper 13% rise in July.
The energy cap covers around 33 million households in England, Wales and Scotland.
It fixes the maximum amount which customers on standard variable tariffs can be charged for each unit of gas and electricity used, but households’ actual bills depend on the amount of energy they use and how they pay for it.
