A technical failure in the flight-processing system managed by National Air Traffic Services (NATS) caused thousands of cancellations
If you’ve been caught up in this week’s travel chaos, you’re far from alone. A major technical failure in the flight-processing system run by National Air Traffic Services (NATS) has thrown travel plans into chaos across the UK.
The problem first emerged on Tuesday afternoon (September 8), forcing air traffic controllers to fall back on manually processing airline flight plans. To keep passengers safe, NATS had to act fast, bringing in tight traffic restrictions and halting departures nationwide.
With planes unable to take off, major airports including London Heathrow and Gatwick quickly became overwhelmed with incoming flights, setting off a wave of delays, cancellations, and diversions across Europe.
For many holidaymakers, the bad news came at the very last minute, leaving them significantly out of pocket and unsure of next steps. More than 1,700 flights are believed to have been cancelled on Tuesday alone.
Hundreds more cancellations and lengthy delays then spilled into Wednesday (September 9) as airlines worked to get their aircraft and crew repositioned. Because the disruption was officially caused by air traffic control, airlines are legally allowed to sidestep paying financial compensation to passengers – but that doesn’t mean you’re left with nothing, reports Wales Online.
Under the rules, a technical failure like this is classed as an “extraordinary circumstance” – something entirely outside the airline’s control. That said, while a cash payout for the delay itself is unlikely, airlines still have to look after you and honour your right to rebook.
What could I be entitled to?
If your flight is delayed by more than two hours (short-haul) or more than four hours (long-haul), your airline has to provide you with some basic care such as meals, refreshments, and access to communication.
If you’ve had to sort out your own meals or accommodation, you can claim the costs back, but make sure you keep all your receipts. Stick to reasonable options and leave the drinks off the bill, as airlines won’t foot the cost of alcohol.
If your flight has been cancelled or delayed by more than five hours, your airline should rebook you on the next available flight – and if they can’t fit you on one of their own, they should attempt to put you on another carrier instead.
If you’d rather not travel at all, you’re entitled to a full refund within seven days. Check directly with your airline to find out how to claim.
Looking for more from MyLondon? Subscribe to our daily newsletters here for the latest and greatest updates from across London.
